Are you passionate about delivering exceptional technical support and ensuring seamless back-office operations that keep customers and sales teams running at peak performance? Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people.
As our new Sr. CSSC BackOffice Engineer, you will be providing expert technical and commercial support within our Customer Sales & Service Center, handling complex product selections, system configurations, and order processing to ensure our customers receive the right solutions efficiently. You'll be part of a diverse, supportive and inclusive culture, that celebrates our differences and puts people first by fostering growth, well-being, and a sense of belonging.

What you will be doing
As a key part of the Customer Sales & Service Center (CSSC) team, you'll create impact by Driving customer satisfaction and operational excellence by resolving complex technical inquiries and streamlining back-office processes that connect our products to the people who need them.

Your main responsibilities include:
•    Handle complex technical and commercial inquiries from customers and internal sales teams, providing accurate product selections and system recommendations
•    Process and manage orders including technical validation, pricing, configuration, and documentation for pump and water technology solutions
•    Collaborate with product specialists, logistics, and front-office teams to resolve escalated cases and ensure timely delivery
•    Maintain and update customer records, order data, and technical documentation in CRM and ERP systems
•    Identify opportunities to improve back-office workflows, reduce lead times, and enhance the overall customer experience
•    Mentor and support junior back-office engineers, sharing technical knowledge and best practices

What makes you a great fit
Above all, you are a technically skilled professional with strong commercial acumen, excellent problem-solving abilities, and a service-oriented mindset who thrives in a fast-paced support environment.

We would also imagine that you have:
•    Bachelor's degree in Engineering, Technical Sciences, or a related field
•    5+ years of experience in technical back-office support, application engineering, or order management within an industrial or manufacturing environment
•    Strong knowledge of pump systems, HVAC, water technology, or similar engineered products
•    Proficiency with ERP systems (SAP preferred) and CRM tools

It is a plus if you also:
•    Experience with Grundfos product portfolio or similar water technology solutions
•    Familiarity with product selection and sizing tools
•    Multilingual capabilities to support a diverse customer base

Why you will love working here
We care! Day to day, you can look forward to:
•    A working environment built around your needs, with flexible hours, home working opportunities and parental support.
•    Annual bonuses, health insurance and a strong focus on well-being activities.
•    Three days' additional paid leave for volunteering in your community.
•    Access to on-demand training and learning sessions and carefully structured programmes to pursue personal and professional development opportunities.

We are inclusive! Celebrating and valuing our differences helps us see possibilities where others can't. We therefore welcome and encourage applications from all abilities, experiences, and backgrounds.
Are you ready to unlock possibilities at Grundfos? Apply today!