Internal Sales Coordinator

Application Deadline: 

Hamamatsu, JP, 431-2103

Contract Type:  Full-Time
Working Hours:  37
Employment Type:  Regular


Purpose of the Job
The Internal Sales Coordinator will act as the first point of customer contact via phone, fax, and email. Ensure quality customer service level with quick response time and understanding customer needs. This role will be based in our office in Hamamatsu, Japan.




  • Handle incoming calls, e-mail, and fax within the defined Service Level Agreement
  • Identify the type of customer
  • Through a line of questions quickly identify and understand the customer needs, gather required information and formalize the request
  • Handle product selection questions or request
  • Create quotation
  • Verify discounts, offers, special conditions including credit limits and pricing conditions
  • Record documents on the interaction
  • Handle obtain orders and coordinate SO
  • Communicate with external sales and factory operations
  • Any other reasonable responsibilities as requested per commensurate experience and position


  • 定められたサービスレベル契約の範囲で、入ってくる電話、メール、FAXを処理する。
  • 顧客のタイプを特定する。
  • 一連の質問により、顧客のニーズを迅速に特定し、理解し、必要な情報を集めて、依頼を正式な形にする。
  • 製品選定に関する質問または依頼を処理する。
  • 見積書を作成する。
  • 値引き、提案、信用限度等の特別条件および価格条件について確認する。
  • やり取りについて書類に記録する。
  • 獲得した注文を処理し、SO(出荷注文)を管理する。
  • 外部の販売業者および製造業者と連絡を取る。
  • 経験および地位に応じて依頼される、その他の合理的な職務。


Skills and Experience Required:

  • Bachelor’s degree or equivalent experiences
  • Experience with SAP-CRM and SAP S/4 HANA will be an added advantage          
  • Must have at least 2 years of relevant work experience
  • With the ability to support key business initiatives
  • With the ability to communicate in English on an average to business level would be better
  • With good knowledge of relevant practices and systems in OneOffice


  • 学士号またはそれに相当する学歴を優遇。ただし必須ではない。
  • SAP-CRMおよびSAP S/4 HANAの使用経験をさらに優遇。
  • 2年以上の業務経験が必須。
  • 重要な経営上の取り組みのサポートができる方。
  • 平均的なビジネスレベルの英語でコミュニケーションを取れる方が望ましい。
  • OneOfficeの実務およびシステムの十分な知識がある方。


More Information
If this sounds like you, please click the 'Apply' button to progress with your application.



We look forward to hearing from you.


Please note that we will only prioritize local citizens of the country.


If you want to dig deeper into the Grundfos universe, please visit our Grundfos YouTube Channel here: Grundfos YouTube Channel or on Facebook: Grundfos Facebook Page

グルンドフォスの世界をさらに知りたい方は、当社のGrundfosユーチューブチャンネル: Grundfos YouTube Channel / またはフェイスブック:Grundfos Facebook Pageをご覧ください。


Grundfos is an Equal Opportunity Employer.


Water is our business. With our pumps and pump solutions, we set the standard and keep raising the bar when it comes to water and energy efficiency and protecting the environment. We are passionate about what we do and want to make a difference everyday.

About Grundfos 
Grundfos is one of the world’s leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.

An inclusive team
If you like the look of this job and know you can bring your skills to contribute to our purpose, please apply. We need and welcome professional people from all corners – however you identify and whatever your background is.