Are you passionate about delivering outstanding customer experiences while driving sales growth through every interaction? Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people.

As our new CSSC Frontline Specialist, you will be supporting customers across multiple channels via phone, email, live chat, and messaging while contributing to a high-performing sales team that keeps Grundfos solutions flowing to those who need them. You'll be part of a diverse, supportive and inclusive culture, that celebrates our differences and puts people first by fostering growth, well-being, and a sense of belonging.

What you will be doing

As a key part of the Customer Sales & Support Centre (CSSC) team, you'll create impact by Connecting customers with the right solutions and ensuring every interaction strengthens trust, drives sales, and delivers a seamless service experience.

Your main responsibilities include:

• Prioritize and process customer requests via telephone, email, live chat, and instant messaging, ensuring timely resolution within set SLAs
• Provide accurate pricing, delivery information, and CRM quotations while maintaining thorough interaction records and up-to-date account data
• Identify business opportunities during customer interactions and hand over leads to external sales, promoting self-service platforms where beneficial
• Handle and resolve customer complaints at first contact, organizing workflow to consistently meet customer expectations
• Collaborate with internal sales teams, supply chain, and operations to coordinate seamless customer outcomes
• Engage in continuous learning of database systems, product knowledge, and technology to elevate service quality

What makes you a great fit

Above all, you are a proactive, detail-oriented professional with practical administrative experience, solid PC skills, and a genuine enthusiasm for customer service and teamwork. We would also imagine that you have:

• Practical experience in administrative work such as general administration, sales administration, or similar roles
• Proficiency in basic PC operations including Word, Excel, and email communication
• Working comfort with English, ability to read and navigate English-language system menus and field names
• Previous experience within a customer services environment

It is a plus if you also:

• Experience in order entry or sales administration with knowledge of Excel functions (e.g., SUM, VLOOKUP)
• Familiarity with SAP CRM or similar CRM systems
• Knowledge of pumps and pump systems or technical product environments

Why you will love working here

We care! Day to day, you can look forward to:

• A working environment built around your needs, with flexible hours, home working opportunities and parental support.
• Annual bonuses, health insurance and a strong focus on well-being activities.
• Three days' additional paid leave for volunteering in your community.
• Access to on-demand training and learning sessions and carefully structured programmes to pursue personal and professional development opportunities.

We are inclusive! Celebrating and valuing our differences helps us see possibilities where others can't. We therefore welcome and encourage applications from all abilities, experiences, and backgrounds.

Are you ready to unlock possibilities at Grundfos? Apply today!

To get to know us better, follow us on LinkedIn or visit grundfos.com