What is the job about?

 The Senior Credit & Collection Professional executes all activities as defined in the SLAs/OLAs for selected local companies reporting to the C&C Manager and is responsible for timely and quality cash collection on the assigned portfolio. 

 Your main responsibilities:

•    Prompt, proactive and effective communication with external customers on daily basis, with obtaining current information on outstanding cash.

•    Register payment promises.

•    Make sure promises are kept and follow up on broken promises.

•    Monitor aging of accounts and initiate phone calls to customers to arrange payments on time.

•    Actively participate in migration of cash collection activities from local business to shared services.

•    Identify and resolve complex issues on accounts.

•    Perform total account management utilizing SAP FSCM Credit& Collection and dispute management tools.

•    Assist credit management function in order to set up right credit limits to customers.

•    Coordinate timely dispute resolution.

•    Effective collaboration with cash application function to minimize unapplied cash on the assigned portfolio.

•    Timely evaluation if credit or debits need to be issued.

•    Daily handling of order releases as per DOA

•    Perform account reconciliations, reduce account aging as much as possible.

•    Establish clear and concise communication with debtors, internal and external stakeholders.

•    Assist in forecasting cash collection, escalate issues to appropriate internal and external contacts to minimize past due and bad debt and improve DSO.

•    Perform high standard reporting tasks to assist team management.

•    Preparation and attending reoccurring cash calls.

•    Facilitate training and provide mentoring to new hires and refreshers to existing team members.

•    Assist in portfolio health monitoring, identify concerns, trends, write off recommendations.

•    Be cash collection expert for team members and assist team leader in managing daily operations.

•    Participate in any assigned projects, process improvements, simplification.

•    Operate one finance team, organizes collaboration forums, cares for meeting documentation.

•    Keep contact with the affected stakeholders and key contact persons and ensures the proper information flow both ways.

•    Ensure “no surprises” environment, informs partners about problems and changes.

•    Proactively interact with stakeholders to raise awareness of issues encountered along with any actions taken to support resolution.

•    Accountable for the work of the team members

•    Allocate and prioritizes tasks among team members to meet deadlines and quality standards.

•    Take responsibility over the quality of the books, by reviewing controls and reconciliations.

•    Provide functional guidance, training, and assistance to team members.

•    Seek for continuous improvement opportunities and increase the quality of service.

•    Responsible for implementing process improvements or process standardizations.

•    Active involvement in the related projects

•    Identifies skill gaps and gives input to line manager for individual development plans.

•    Give input into individual performance review (PDD)

•    Support audit processes during system/process audits (internal and external)

Your background

We imagine that you have: 

•    University or college degree in economics or finance

•    Most likely 3-5 years’ experience in a similar role in Shared Service environment

•    Knowledge in Excel macros

•    Advanced level of English and French

•    Great understanding and overview of the end-to-end Order to Cash processes.

•    Experience in driving projects or process improvement initiatives in an SSC environment

•    Preferably SAP knowledge

What’s in it for you?

What are your goals? Here at Grundfos it’s our mission to help you develop and fulfil your ambitions, both career and personal. We are guided by our six core values, and you’ll find that your fresh ideas will be welcomed and make a difference in everything from local to large-scale global projects. You’ll encounter colleagues from all over the world both as part of your daily work, supporting and all the while broadening each other’s cultural horizons. Social-, team and sport events, training opportunities are offered.

In addition, your day-to-day benefits include:

•    Flexible working hours; 3 days of home office possibility and equipment; up to 3 days’ paid leave for volunteering

•    Annual bonuses, parental support, internal well-being consultants and programmes, engaging team buildings 

•    Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly

•    Long-term career development with regular dialogue, as well as continuous learning and development opportunities.

Do you want to learn more?

If this job sounds appealing, please send your resume by clicking “Apply”.

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We look forward to hearing from you.