Service
Field Service Technician
Job Description

FIeld Service Technician is responsible for the execution of the repair and maintenance work as agreed with the customers.

He/she is responsible for customer satisfaction in the assigned market, is technical accountable and works -independently or together with ASP to address customer requests in an efficient and professional manner.       

 

What is the job about? 

 

  • Makes a risk assessment for every task;
  • Reports matters related to Safety, Health and Environment;
  • Disassembles, inspects, trouble-shoots, repair and replace parts, reassemble pumps, pump systems and accessories in a field service;
  • Advises the customer about shortcomings in the total system, which can prevent problems and offers a solution to these problems;
  • Assists his/her manager by identifying and providing solutions for service and warranty matters, depending on the complexity of the issues, special consultation with technical support may be required;
  • Prepares clear and complete service reports and ensures that these are submitted on time (warranty claims, working hours FAS etc;)
  • Registers the identified product quality issues in the systems;
  • Assists in project execution – installation support, commissioning etc;
  • Executes the agreed maintenance services and SLA for service agreements;
  • Provides feedback of relevant information to the respective  stakeholders (sales and service sales PUs, operations etc including identified leads ;
  • Prepares inputs  for quoting out-of-warranty repairs;
  • Collects installed base information;
  • Continues learning and development to build up hands-on service capability;
  • Masters the use of service tools and equipment;
  • Reports matters related to Safety, Health and Environment;
  • Lives in Grundfos’s core values, takes responsibility for own actions and takes care of colleagues, partners and customers;

 

What do you need to apply?

 

  • Technical education knowledge of electrical/mechanical engineering
  • Work experience in the industry or comparable environment
  • Experience with pump technology
  • SAP experience preferred
  • Ability to participate in work with processes or projects within the service environment
  • Working with People
  • Relating and Networking
  • Applying Expertise and Technology
  • Delivering Results and Meeting Customer Expectations
  • Fluent English

 

If you would like to dig deeper into the Grundfos universe, please visit us on linkedin.com/company/grundfos or youtube.com/user/grundfos

We look forward to hearing from you.
Information at a Glance

Job details

Workplace:  Onsite Position
Job Location:  Paco de Arcos, Lisboa, Portugal
Contract Type:  Full-Time
Employment Type:  Regular
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About Grundfos

Grundfos is one of the world’s leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.

An inclusive team

We believe that the key to a work environment, where employees thrive and grow, is our ability to celebrate and value our differences in background, experiences and perspectives. In our recruitment process we welcome all professional people without consideration of age, colour, gender identity, national origin, physical or mental disability, ethnicity or religion.

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