Job Role Description

Job Purpose

Apply a well-developed technical knowledge base and customer understanding across functional Service areas (eg. Onsite or workshop repairs)

Key Activities

• Disassemble, inspect, trouble-shoot, repair and replace parts and re-assemble pumps, pump systems and accessories in a field service and/or shop environment.
• Carry out risk assessment before each job.
• Maintain and operate machinery for tools (drill press, lathe and mills).
• Conduct fundamental pump hydraulic tests, energy checks.
• Pass on customer leads to sales.
• Prepare quotes for out-of-warranty repairs.
• Assist leaders by identifying and providing solutions to service and warranty concerns.
• Write basic service / FAS reports.

Collaboration Partners

Sales Regions

Preferred Education

Vocational certificate, Associate's Degree or equivalent work experience

Critical Knowledge and Experience

• Experience driving well-defined processes within The service environment.
• Ability to Participate in Work with processes or projects.
• Ability to Participate in a well-defined business process within The service environment.
• Ability influence others and follow processes.
• some experience supporting key business initiatives.
• Knowledge of best practices and relevant practices, systems in The service environment.

Position Specific Skills

• Technical education knowledge of electrical engineering, application knowledge
• 5-7 years of work experience in the industry or comparable environment.
• Experience with pump technology
• SAP experience preferred
• Knowledge of controls, remote monitoring and connectivity
• Experience driving well-defined processes within the service environment.
• Ability to participate in work with processes or projects within the service environment.
• Knowledge of best practices and relevant practices, systems in the service environment