Are you passionate about turning customer challenges into positive experiences and delivering solutions that build lasting trust? Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people.

As our new Customer Resolution Representative – German speaking, you will be serving as a key point of contact for customers requiring resolution support, handling escalated inquiries and complex cases to ensure timely, effective outcomes across our commercial operations. You'll be part of a diverse, supportive and inclusive culture, that celebrates our differences and puts people first by fostering growth, well-being, and a sense of belonging.

What you will be doing

As a key part of the Customer Service & Support Center team, you'll create impact by Driving customer satisfaction and loyalty by resolving issues efficiently and championing the voice of the customer within Grundfos..

Your main responsibilities include:

• Investigate and resolve escalated customer complaints, order issues, and service inquiries across multiple channels
• Coordinate with internal teams including logistics, sales, and technical support to drive end-to-end case resolution
• Document case details, root causes, and resolutions in CRM systems to ensure traceability and continuous improvement
• Proactively communicate with customers throughout the resolution process, setting clear expectations and following up to confirm satisfaction
• Identify recurring issues and contribute insights to improve processes, reduce complaint volumes, and enhance the customer experience
• Handling returns, along and delivery issues

What makes you a great fit

Above all, you are a customer-focused problem solver with strong communication skills, the ability to manage multiple cases simultaneously, and a genuine drive to deliver fair and timely resolutions. We would also imagine that you have:

• 3+ years of experience in customer service, complaint handling, or case resolution in a B2B or manufacturing environment
• Excellent written and spoken English and German.
• Proficiency with CRM platforms such as Salesforce or SAP and strong computer literacy across Microsoft Office
• Excellent verbal and written communication skills with the ability to de-escalate and negotiate positive outcomes
• Strong organizational skills with the ability to prioritize and manage a high-volume caseload

It is a plus if you also:

• Experience with pump, water technology, or industrial product lines
• Familiarity with order management, logistics, or supply chain processes
• Multilingual capabilities are a plus

Why you will love working here

We care! Day to day, you can look forward to:

• A working environment built around your needs, with flexible hours, home working opportunities and parental support.
• Annual bonuses, health insurance and a strong focus on well-being activities.
• Three days' additional paid leave for volunteering in your community.
• Access to on-demand training and learning sessions and carefully structured programmes to pursue personal and professional development opportunities.

We are inclusive! Celebrating and valuing our differences helps us see possibilities where others can't. We therefore welcome and encourage applications from all abilities, experiences, and backgrounds.

Are you ready to unlock possibilities at Grundfos? Apply today!

To get to know us better, follow us on LinkedIn or visit grundfos.com