Sales & Customer Support
Coordinator
Job Description

Are you passionate about ensuring data accuracy and driving master data excellence in a global manufacturing environment? Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people.

As our new Material and Customer Master Data Coordinator, you will be coordinating material and customer master data processes across the cluster, serving as the gatekeeper for incoming data requests and ensuring data quality aligns with global standards. You'll be part of a diverse, supportive and inclusive culture, that celebrates our differences and puts people first by fostering growth, well-being, and a sense of belonging.

What you will be doing

As a key part of the Master Data Management team, you'll create impact by Driving data quality and process standardization that directly enables our sales, supply chain, and customer service teams to operate efficiently and serve customers better..

Your main responsibilities include:

  • Act as the Gatekeeper for all incoming CIC-MDO requests, reviewing and routing them according to SLA guidelines
  • Create, maintain, and extend material master data in SAP according to global policies, including local product data localization and pricing catalogues
  • Serve as the subject matter expert on material and customer master data ways-of-working, field usage, and local exceptions within the cluster
  • Monitor and drive material and customer master data quality against defined KPIs and global standards
  • Support Business Process Owners in documenting local process variations and identifying areas for improvement
  • Coordinate customer master data review and mass change exercises, and drive CMD process adoption across the region

What makes you a great fit

Above all, you are a detail-oriented professional with strong SAP expertise and a solid understanding of master data management processes, combined with excellent communication skills and a proactive mindset. We would also imagine that you have:

  • Degree in business administration, engineering, or equivalent discipline
  • Hands-on experience with SAP ERP systems (CRM/BW knowledge is a plus)
  • Solid understanding of master data management principles and processes
  • Proficiency in English with strong written and verbal communication skills

It is a plus if you also:

  • Experience working in a manufacturing or industrial environment
  • Prior experience in an international matrix organization
  • Deep familiarity with Microsoft Office and strong overall IT literacy

Why you will love working here

We care! Day to day, you can look forward to:

  • A working environment built around your needs, with flexible hours, home working opportunities and parental support.
  • Annual bonuses, health insurance and a strong focus on well-being activities.
  • Three days' additional paid leave for volunteering in your community.
  • Access to on-demand training and learning sessions and carefully structured programmes to pursue personal and professional development opportunities.

We are inclusive! Celebrating and valuing our differences helps us see possibilities where others can't. We therefore welcome and encourage applications from all abilities, experiences, and backgrounds.

Are you ready to unlock possibilities at Grundfos? Apply today!

To get to know us better, follow us on LinkedIn or visit grundfos.com

Information at a Glance

Job details

Workplace:  Hybrid (office and home-working)
Job Location:  Pasig City, National Capital Region, Philippines
Contract Type:  Full-Time
Employment Type:  Regular

About Grundfos

Grundfos is one of the world’s leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.

An inclusive team

We believe that the key to a work environment, where employees thrive and grow, is our ability to celebrate and value our differences in background, experiences and perspectives. In our recruitment process we welcome all professional people without consideration of age, colour, gender identity, national origin, physical or mental disability, ethnicity or religion.

Join our Talent Community

If you want to stay updated on all career opportunities, please join our Talent Community!

Here you can create a job alert to receive updates about job opportunities that match your interest.

Grundfos values