What is the job about?

• The Service Technician has the functional responsibility for all service workshop activities i.e. planning and execution of the products received at Grundfos workshop.

• He is responsible for customer satisfaction in the assigned area; He is technical accountable and works -independently or together with team to address customer requests in an efficient and professional manner.

Main responsibilities:

•     Makes a risk assessment for every task
•     Reports matters related to Safety, Health and Environment;
•     Disassemble, inspect, troubleshoot, repair and replacement parts and re- assemble pumps, pumps systems and accessories in a field service or work shop environment.
•     Ensure warranty claims are dealt with in a fair and timely manner for all parties concerned ensuring that due process is followed and all necessary Administration    
       tasks are completed to ensure traceability of jobs and hours allocated
•     Ensure timely and accurate input and analysis of data through SAP and FAS so that issues are monitored and resolved as quickly and effectively as possible
•     Accurately capture failure data and record all failures in standard Grundfos reporting tools and the FAS system
•     Ensure quick turn around and reliability of repair of serviced products
•     Develop a continuous improvement approach to service repair and implement corrective actions
•     Provide back-up support for the handling of incoming calls on service and technical enquiries
•     Perform workshop equipment servicing when required
•     Maintain a high level of customer communication with regards to open and pending service jobs
•     Maintain a high level of professionalism in the execution of the role and in all customer communications
•     Prepares inputs for quoting out-of-warranty repairs.
•     Collects installed base information.
•     Continues learning and development to build up hands-on service capability.
                            

Your Background:

• Should have completed Diploma/ ITI with 4-5years for experience in Customer Service portfolio.
• Work in Service Portfolio & conversant with field services for handling Customer Service Complaints
• Business understanding and a global mind-set
• Technical education knowledge of electrical/mechanical engineering
• Work Experience in Service Workshop & On filed service for handling Customer Service Complaints
• SAP experience preferred
• Ability to participate in work with processes or projects within the service environment.

Do you want to learn more?

This position is based in Chennai.  If this sounds appealing to you, please upload your CV/resume and cover letter today via our Careers portal.

If you want to dig deeper into the Grundfos universe, please visit us on LinkedIn or YouTube and to get to know some of your future colleagues and why they appreciate working at Grundfos, check out Meet our people.

We look forward to hearing from you.