Sales & Customer Support
Associate Digital Tools Coordinator
Job Description

What is the job about?

 

The main purpose of the job is to ensure an optimal implementation and usage of digital self-service tools and eCommerce tools in the cluster. The Digital Tools Coordinator supports the continuous development and improvement of the digital tools as well as secures onboarding and training towards both CSSC and customer. The job also requires the expertise to successfully drive external eCommerce implementation as well as facilitate PxM setup, data distribution and pricelist creation. The Digital Tools Coordinator represents the connection between the global Digital & Customer Excellence team, web department and the CSSC teams as well as marketing and sales.         

 

Main responsibilities:

 

  • Conduct administration (access management), deployment and implementation on all digital tools (e.g. eCommerce, PxM and self-service tools)
  • Execute digital tool training with CSSC, sales and customers
  • Promote of customer self-service within cluster, share best practice, news, etc.
  • 2nd level support for sales and CSSC frontline, in terms of digital tool usage (super users)
  • Support CSSC and sales with a general understanding of digital tools, customer journeys and process landscape and proactively advise on optimal customer digital tool usage
  • Test and collaboration with the global platform owner on improvements on the digital tools
  • Orchestrate successful launch of new digital tool features within cluster
  • Monitor digital tool updates and resolutions to ensure cluster optimization and alignment
  • Implement pdf2idoc/EDI/VMI with selected customers
  • Support on local product range maintenance to ensure data quality on digital tools
  • Subject matter expert on PxM data distribution within cluster
  • Coordinate update of local price lists and implementation of local variations
  • Maintain stakeholder overview for digital tools related processes
  • Proactively seek out needs for new Academy content development
  • Monitor digital tools adoptions and drive further adoption towards global targets
  • Support Business Process Owner in maintaining local training and documentation material
  • Highlight process/tools issues to Product Owners and Business Process Owner
  • Support Business Process Owner, D&CE and Divisions in identifying areas of improvement
  • Support on other support function and Master Data related tasks                        

Your Background:

 

  • Degree or equivalent level, preferably in a business administration or engineering discipline
  • Intensive knowledge of Grundfos digital tools and order handling is an advantage
  • Deep familiarity with Microsoft Office
  • Knowledge of SAP CRM/BW is preferred
  • Very good IT literacy skills
  • Local language and English communication skills
  • Work experience in international matrix organization

 

 

Do you want to learn more?

This position is based in Chennai. If this sounds appealing to you, please upload your CV/resume and cover letter today via our Careers portal.

 

If you want to dig deeper into the Grundfos universe, please visit us on LinkedIn or YouTube and to get to know some of your future colleagues and why they appreciate working at Grundfos, check out Meet our people.

 

We look forward to hearing from you.

 

 

 
Information at a Glance

Job details

Application deadline: 
Workplace:  Hybrid (office and home-working)
Job Location:  Chennai, Tamil Nādu, India
Contract Type:  Full-Time
Employment Type:  Regular
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About Grundfos

Grundfos is one of the world’s leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.

An inclusive team

We believe that the key to a work environment, where employees thrive and grow, is our ability to celebrate and value our differences in background, experiences and perspectives. In our recruitment process we welcome all professional people without consideration of age, colour, gender identity, national origin, physical or mental disability, ethnicity or religion.

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