What is the job about?

The Service Field Engineer Is responsible for the execution of the repair and maintenance work as agreed with the customer.

He/she is responsible for customer satisfaction in the assigned market, is technical accountable and works -independently or together with ASP to address customer requests in an efficient and professional manner.       

Your main responsibilities:

•  Make a risk assessment for every task.
• Reports on matters related to Safety, Health and Environment.
• Disassembles, inspects, trouble-shoots, repair and replace parts, reassemble pumps, pump systems and accessories in a field service.
• Advises the customer about shortcomings in the total system, which can prevent problems and offers a solution to these problems.
• Assists his/her manager by identifying and providing solutions for service and warranty matters, depending on the complexity of the issues, special consultation with technical support may be required.
• Prepare clear and complete service reports and ensure that these are submitted on time (warranty claims, working hours FAS etc.;)
• Registers the identified product quality issues in the systems.
• Assists in project execution – installation support, commissioning etc.
• Executes the agreed maintenance services and SLA for service agreements.
• Provides feedback of relevant information to the respective stakeholders (sales and service sales PUs, operations including identified leads.
• Prepares input for quoting out-of-warranty repairs.
• Collects installed base information.
• Continue learning and development to build up hands-on service capability.
• Master’s use of service tools and equipment.
• Reports on matters related to Safety, Health and Environment.
• Lives in Grundfos’s core values, takes responsibility for own actions and takes care of colleagues, partners and customers.

Your Background:

•  Technical education knowledge of electrical/mechanical engineering
• 2 years of work experience in the industry or comparable environment
• Experience with pump technology
• SAP experience preferred
• Ability to participate in work with processes or projects within the service environment

Do you want to learn more?

This position is based in Egypt – Cairo .If this sounds appealing to you, please upload your CV/resume and cover letter today via our Careers portal.

If you want to dig deeper into the Grundfos universe, please visit us on LinkedIn or Youtube and to get to know some of your future colleagues and why they appreciate working at Grundfos, check out Meet our people

We look forward to hearing from you.