Customer Sales and Support Center Back Office Engineer IND

Do you enjoy supporting customers solving technical matters? Are you eager to join a company that is dedicated towards global climate efforts enabling a sustainable transition?

As our CSSC Back Office Engineer for Industry, you will actively contribute to an efficient, productive, and collaborative CSSC Hub team by providing professional and effective technical advice and quotations to the incoming enquiries. Whilst delivering world class customer service, apply established procedures to provide excellent technical quotations, information, advice, and assistance.

Your main responsibilities:   

• Provide technical assistance to customers or Locals CSSC’s regarding the product sizing, applications, system solutions, accessories, installations, prices, etc. assuring the functionality of the solution in practice
• Creating world class quotations that maximise the opportunity for Grundfos to win the order and exceed customer expectations
• Manage your time and prioritise enquiries to ensure the best outcome for Grundfos and customers
• Work closely with product management, supply chain and operations to ensure an efficient process
• Support sales teams by handling enquires and tenders to include providing dimension, specifications, calculations, time of delivery, operation, and maintenance issues, etc
• Identify new business opportunities and share any potential with a nominated colleague(s)
• Ensure customer contact and account data is updated in CRM
• Communicate, collaborate, and provide support with the respective product segment or other suppliers, where local problem solving is not available
• Contact customer to follow up on quotations
• Promote digital tools towards customers (Chat, GPC, MyGrundfos, Extranet, etc).
• Follow up on pre-defined customer interactions with set SLA. Follow all local guidance in relation to quality, environmental, sustainability, health, and safety
• Provide overload support for the CSSC Front Line
• Support with ad hoc tasks defined by leadership or the line Manager

Your required skills and experience include:

• Ideally an Associate’s or bachelor’s degree or equivalent within an industry relevant sector, engineering or work experience (minimum of 3+ years)
• Good experience within customer services. Relevant administrative experience, organizational skills & accountability with the customer, ideally within a relevant business sector
• Good knowledge of business structure, products and key market needs to create a good customer centric experience.
• Good working knowledge of SAP (CRM/SD)
• Good knowledge and experience with MS Office applications
• Good communication and networking skills together with the ability to build positive and trusting relationship with both Internal and External Stakeholders
• Current with relevant technology and trends and applications
• Good written and spoken English

Do you want to learn more?   

If this job sounds appealing, please send your resume and cover letter by clicking “Apply”.  

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We look forward to hearing from you.