What is the job about?

Contribute to a thriving CSSC Back Office team by providing timely and effective technical advice to the incoming inquiries. Provide technically advanced support by delivering world class Customer Service by applying established procedures and guidelines to provide technical quotation, information, advice, and assistance regarding Grundfos´ products and services before, during, and after a transaction to maintain and improve the organization´s Customer relationship

Your main responsibilities:

•  Provide technical assistance to Customers regarding the product sizing, applications, system solutions, accessories, installations, prices, etc. assuring the functionality of the solution in practice.
• Follow up on Customer interactions within set SLA with effective prioritization.
• Provide the best possible offer to customer enquiries and evaluate orders while ensuring compliance to technical and commercial specifications; including preparing of compliance statement and submittal files when necessary.
• Ensure strong interaction with the external sales body and external customers and provide clarification on Non-Standard and Uncommon Products. Get support from product management team / CSU team for complex projects when necessary.
• Ensure that all relevant sales information and details on orders, conditions etc. are proactively documented and provided to the necessary parties.
• Prepares, reconciles and validates all quotations related to Projects, Tenders, and orders with special pricing and ensure entries recorded are accurate and in line with the approved price list.
• Head & Flow calculations for projects requires special support in RBS.
• Process special orders and inquiries in coordination with the suppliers.
• Support sales teams by handling tenders and projects, include providing dimension, specifications, calculations, time of delivery, operation and maintenance issues, etc.
• Identify business opportunities and handover to external sales
• Ensure customer master data is updated on portfolio of customers under their responsibility.
• Communicate, collaborate, and provide support with the respective product segment or other suppliers, where local problem solving is not available.
• Act for implementation of the Quality Policy, Environment, and Security of Work to achieve the proposed targets.
• Support with ad hoc tasks defined by leadership. 

Your Background:

Associate’s or bachelor’s Degree or equivalent work experience (minimum of 5+ years)

• Previous experience within Customer Services. Relevant administrative experience, organizational skills & accountability with the Customer.
• Knowledge of business structure, products and key market needs to create a successful Customer centric experience.
• Demonstrate working knowledge SAP (CRM/SD).
• Familiarity with MS Office applications.
• Fundamental Product and Application Knowledge – Interpret type keys, identify pumps vs spare parts, kits vs motors, identify where product is built (not essential).
• Good communication and networking skills together with the ability to build strong and trusting relationships with both Internal and External Stakeholders.
• Excellent written and spoken English.

Do you want to learn more?

This position is based in Cairo-Egypt (If this sounds appealing to you, please upload your CV/resume and cover letter today via our Careers portal.

If you want to dig deeper into the Grundfos universe, please visit us on LinkedIn or Youtube and to get to know some of your future colleagues and why they appreciate working at Grundfos, check out Meet our people

We look forward to hearing from you.