Are you passionate about delivering outstanding back office support that keeps water technology solutions flowing smoothly to customers worldwide? Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people.

As our new CSSC Back Office Engineer DBS, you will be handling back office engineering tasks within our Digital Building Services portfolio, ensuring accurate order processing, technical documentation, and seamless coordination between commercial teams and customers. You'll be part of a diverse, supportive and inclusive culture, that celebrates our differences and puts people first by fostering growth, well-being, and a sense of belonging.

Your main responsibilities include:

• Process and manage customer orders for Digital Building Services products, ensuring accuracy and timely execution
• Provide technical back office support including product configuration, pricing validation, and documentation
• Collaborate with front office teams, logistics, and supply chain to resolve order-related issues
• Maintain and update customer records, order data, and system information in ERP and CRM platforms
• Identify and implement process improvements to enhance order handling efficiency and customer satisfaction
• Support cross-functional teams with technical expertise on DBS product specifications and availability

What makes you a great fit

• 5+ years of experience in back office engineering, order management, or technical customer support in a manufacturing or industrial environment
• Proficiency in ERP systems (SAP preferred) and CRM tools
• Strong technical understanding of pump systems, HVAC, or building services products
• Excellent communication skills in English; additional languages are a plus

It is a plus if you also:
• Experience with Digital Building Services or intelligent pump solutions
• Familiarity with Grundfos product portfolio and configuration tools
• Background in lean process improvement or Six Sigma methodologies

Why you will love working here
We care! Day to day, you can look forward to:
•  A working environment built around your needs, with flexible hours, home working opportunities and parental support.
•  Annual bonuses, health insurance and a strong focus on well-being activities.
•  Three days' additional paid leave for volunteering in your community.
•  Access to on-demand training and learning sessions and carefully structured programmes to pursue personal and professional development opportunities.

We are inclusive! Celebrating and valuing our differences helps us see possibilities where others can't. We therefore welcome and encourage applications from all abilities, experiences, and backgrounds.

Are you ready to unlock possibilities at Grundfos? Apply today!
To get to know us better, follow us on LinkedIn or visit grundfos.com