Digital & IT
Senior Customer Success Enablement Specialist
Job Description

Are you passionate about shaping how Customer Success teams operate, adopt tools, and scale their impact across a global organization? In this senior enablement role, you will help divisional customer success teams turn strategy into practical ways of working for selling and delivering digital services and handling recurring revenue models

 

As our new Sr. Customer Success Enablement Specialist, You will work closely with divisional Customer Success leaders and managers, digital offering teams, process and business owners, data and analytics teams, IT and tool owners. You will advise, align and enable across divisions, without owning customer accounts or day-to-day customer relationships

 

You'll be part of a diverse, supportive and inclusive culture, that celebrates our differences and puts people first by fostering growth, well-being, and a sense of belonging

Your main responsibilities include: 

  • Customer Success strategy and organizational advisory: Advise divisions on Customer Success strategy, maturity, governance, role clarity and scalable operating models. Translate strategic priorities and user needs into a practical enablement roadmap ·
  • Journey and process architecture: leading the design and governance of end-to-end customer journeys, supporting processes required to handle recurring revenue built on agreed standards, measures etc. to lay the path for driving continuous improvement
  • Tool ownership, governance and adoption, acting as capability owner, lead administrator or subject-matter expert for Customer Success tooling. Shaping the roadmap, configuration principles, standards, change governance, release readiness, training and adoption approach
  • Data and integration enablement, defining and prioritizing business requirements for Customer 360 views, health scoring, dashboards, workflows and integrations. Leading business validation, clarifying KPI and data logic, and aligning business, data, IT and system stakeholders
  • Capability building and community, building playbooks, maturity frameworks and learning journeys. Facilitate cross-divisional communities of practice, document best practices, assure the quality of enablement deliverables and coach less experienced specialists

What makes you a great fit

You're a systems thinker who thrives at the intersection of strategy, process design, and technology adoption with strong consulting skills, a coaching mindset, and the ability to create clarity in ambiguity.

 

We'd also imagine that you are/have:

  • Typically, 5-7 years of experience in Customer Success enablement or hands-on day-to-day experience with Customer Success operation - ideally related to digital or SaaS services
  • Hands-on experience designing customer journeys (onboarding, renewal, advocacy) and establishing scalable CS operating models 
  • Demonstrated data- and research-driven approach to problem-solving, with experience in dashboards, KPIs, and business systems (e.g., Gainsight, SAP C4C, Power BI or comparable) 
  • Strong stakeholder influence, executive communication, and facilitation skills with ability to simplify complex topics

It's a plus if you also have: 

  • Experience as a Gainsight administrator or capability owner in a multi-divisional environment
  • Experience with SaaS, SAP C4C, Salesforce, Power BI or comparable enterprise platforms
  • Background in consulting or advisory roles focused on organizational change and adoption
  • Experience building communities of practice and enablement programs 
 

Why you'll love working here

 

You can look forward to:

  • Working with engaged colleagues with high attention to inclusion and sense of belonging
  • A working environment built around your needs, with flexible hours, home working opportunities and parental support
  • Annual bonuses, health insurance and a strong focus on well-being activities
  • Three days' additional paid leave for volunteering
  • On-demand training and structured development programmes to support your growth

 

Valuing our differences helps us see possibilities where others can't. We therefore welcome and encourage applications from all abilities, experiences, and backgrounds. As part of our commitment to a safe and compliant hiring process, final candidates may be required to undergo a background check, subject to applicable local laws and regulations

 

Join Grundfos, apply today!
Information at a Glance

Job Details

Workplace:  Hybrid (office and home-working)
Job Location:  Budapest, Pest, Hungary
Contract Type:  Full-Time
Employment Type:  Regular
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About Grundfos

Grundfos is one of the world’s leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.

An inclusive team

We believe that the key to a work environment, where employees thrive and grow, is our ability to celebrate and value our differences in background, experiences and perspectives. In our recruitment process we welcome all professional people without consideration of age, colour, gender identity, national origin, physical or mental disability, ethnicity or religion.

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