What is the job about?

This role is primarily responsible for order execution of spare parts in the EMEA & South America regions, ensuring a robust and efficient after-sales supply chain supporting distribution and handling of customer orders with focus on delivering as requested from customers in that region.

Your main responsibilities:

• Manage customer service complaints in aftersales securing delivering of spare parts towards customers within EMEA & South America by being accountable for followings processes/tasks:
• Responsible for CIC tickets handling submitted by the regional customer service and support center (CSSC) teams and ensuring timely resolution or escalation to meet customer service standards.
• Assist customers with order progression and supply chain issues to maintain customer satisfaction.
• Support the spare part master data organization with enabling or disabling materials for ordering, through various phase-in & phase-out activities
• Participate in developing our supply chain through continuous improvements in collaboration with other Grundfos stakeholders.
• Manage return stock from customers based on group policies
• Facilitate close collaboration and problem solving with CSSC, Global Logistics (GLOG) and forwarders in Asia Pacific/China – and globally.
• Manage the inbound process, resolve issues, and follow up with suppliers
• Run and participate in daily action meetings
• Analyze key performance indicators relating to order execution and identify root causes of failures – escalate when necessary.
• Work together with our DC planning colleagues towards resolution of stock discrepancies and reconciliation
• Participate in ad hoc tasks as defined by your line manager and/or functional teams

Your background

We imagine that you have:  

• University or college degree (fresh grads are also welcome)
• 0-2 years of experience in supply planning or distribution operations (can be an internship too)
• Ability to participate in & execute defined order execution/customer service processes
•  Knowledge of stock planning and/or supply chain operations is a plus
•  Prior support/experience on CRM systems is a plus
• Previous experience of working for/with a 3PL would be a key consideration
• Knowledge of the courier express and LTL transportation business would be useful
• Highly developed communication skills in English
• Some knowledge of SAP or equivalent ERP, from an order execution perspective preferred
•  Good computer literacy (Microsoft applications).

What’s in it for you?

What are your goals? Here at Grundfos it’s our mission to help you develop and fulfil your ambitions, both career and personal. We are guided by our six core values, and you’ll find that your fresh ideas will be welcomed and make a difference in everything from local to large-scale global projects. You’ll encounter colleagues from all over the world both as part of your daily work, supporting and all the while broadening each other’s cultural horizons.

In addition, your day-to-day benefits include:

• Flexible working hours; 40% home office possibility and equipment; up to 3 days’ paid leave for volunteering
• Annual bonuses, parental support, internal well-being consultants and programmes, engaging team buildings 
• Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly
• Long-term career development with regular dialogue, as well as continuous learning and development opportunities.

Do you want to learn more?

If this job sounds appealing, please send your resume by clicking “Apply”.

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We look forward to hearing from you.