Are you looking for a position where your effort and experience contribute to the climate change with smart digital solutions? Do you like supporting customers from A to Z by providing them with basic technical services as well as good order processing and complaint follow-up? Come work at one of the leading brands within the pump industry. We are looking for highly-motivated, result oriented individuals for our Service Support Specialist position.

The position has functional report to the Head of 1st level Customer Service Support in Erkrath, Germany. You will be a part of our team located in Budapest and work close together with customers and colleagues in our team in Hungary and Germany. 

What is the job about?

As a Service Support Specialist you will be responsible for providing first level support in German to the customers. Here are simple technical questions to be answered regarding the Grundfos BOX products (e.g.: pumps, domestic waterworks, lifting systems, controls), appointments, offers, spare parts and orders.

Among other exciting tasks, you will:

- Respond on a friendly and competent manner to customer inquiries made by telephone and email.
- Create SAP orders
- Provide the customer with professional and competent assistance with questions relating to installation and commissioning and in the event of faults. - Handle product, price and availability inquiries, literature inquiries, use of the Grundfos Product Center.
- Answer appointment requests for service orders from the client.
- Track and adhere to business processes. Always behave professionally towards customers
- Need to answer customer inquiries by phone or email as quickly as possible
- Need to use the IT systems provided by Grundfos in accordance with the required standards.
 

What do you need to apply?

- Very good knowledge of spoken and writen German
- Knowledge of English and French is an advantage.
- Knowledge of MS Office, SAP and preferably the Zendesk ticket system - Customer Service minded (seeks feedback, deliver high-quality work, sets high standards etc.)
- Experience in customer care, preferably technical support is a huge advantage
- Relating and networking – quickly building rapport and strong relationships
- Good communication skills, both oral and written (clear, fluent, and adaptive to settings)
- High level of ability Planning and Organizing and able to juggle multiple activities with clear priorities set
- Adapt quickly to changes (no two days will be the same)
 

What do we offer?

- Dynamically improving company with stable background
- Professional challenges and development opportunities in multinational environment
- Competitive salary and benefits (cafeteria, yearly bonus) - Sport opportunities (Sport Card, sport events)
- Flexible working-hours, Home Office
 

Additional Information

If this job sounds appealing to you, please send us your resume and motivation letter by clicking on ‘Apply’.

If you want to dig deeper into the Grundfos universe, please visit us on linkedin.com/company/grundfos or youtube.com/user/grundfos or on our local pages

We look forward to hearing from you.