Sales & Customer Support
Customer Service Manager, IEM & Distribution
Job Description



Customer Service Manager – Industry - Hungary

 

Lead with purpose at Grundfos!

At Grundfos, we believe in creating solutions that help shape a better world. As a Customer Services Representative, you’ll be at the heart of delivering world-class service to our industry customers across Europe while supporting our mission of sustainability and innovation.

We’re seeking a Customer Services Manager to inspire and lead a dynamic team dedicated to delivering world-class customer experiences. This is your opportunity to make an impact by driving performance, developing talent, and shaping processes that support our sustainability mission

This role reports to the Head of Industry CSSC Europe, and is based in Budapest, Hungary

 

What you’ll do:

  • Lead and develop a motivated internal sales and customer service team.
  • Ensure optimal resource allocation and performance to meet strategic priorities.
  • Drive continuous improvement initiatives to enhance efficiency and customer satisfaction.
  • Collaborate globally to harmonize processes and share best practices.
  • Mentor team members and support their professional development goals.

 

Your background:

  • Bachelor’s or Master’s degree or equivalent experience (minimum 3+ years in leadership).
  • Proven track record in customer service management in large multinational companies within the manufacturing or Industrial industry.
  • Training will be provided but interest and experience in mechanical / electrical products and applications, or experience within distribution or manufacturing channels within similar industries is a bonus.
  • Excellent knowledge of business structure, products and key market needs to create a successful customer centric experience
  • Strong knowledge of SAP (CRM/SD) and MS Office applications.
  • Excellent communication, leadership, and analytical skills.
  • Ability to foster a culture of collaboration, innovation, and accountability.
  • Entrepreneurial mindset

 

Why Grundfos?

At Grundfos, we celebrate diversity and believe in equitable opportunities for all. You’ll join a global team of pioneers who care deeply about sustainability, innovation, and each other. We offer flexibility, development opportunities, and a workplace where you can bring your whole self to work

 

Do you want to learn more?


Don’t just go with the flow—be the flow.

Apply now and help us shape the future of water solutions in Europe.

To dig deeper into the Grundfos universe, follow us on LinkedIn or Youtube, and to get to know some of your future colleagues and why they love working at Grundfos, check out Meet our people

We look forward to hearing from you.

 

*Please share CVs in English
Information at a Glance

Job details

Workplace:  Hybrid (office and home-working)
Job Location:  Budapest, Pest, Hungary
Contract Type:  Full-Time
Employment Type:  Regular
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About Grundfos

Grundfos is one of the world’s leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.

An inclusive team

We believe that the key to a work environment, where employees thrive and grow, is our ability to celebrate and value our differences in background, experiences and perspectives. In our recruitment process we welcome all professional people without consideration of age, colour, gender identity, national origin, physical or mental disability, ethnicity or religion.

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