CSSC Application Engineer

Application Deadline: 
Location: 

Brookshire, US, 77423

Contract Type:  Full-Time
Working Hours:  40
Employment Type:  Regular

Grundfos CBS Inc., is seeking an experienced CSSC Application Engineer to join its Water Utility Americas Back Office team.  The CSSC Application Engineer will be responsible to contribute to a thriving CSSC Back Office team by providing timely and effective technical advice to the incoming inquiries. Provide subject matter expert level technical support by delivering world class Customer Service by handling complex and escalated inquiries/quotations for the customers. Support and guide CSSC Back-office team, provide internal team trainings. The CSSC Application Engineer will collaborate with CSSC team, external sales/marketing, supply chain, and finance groups.  This position reports directly to the CSSC Manager and will operate daily out of the Brookshire, Texas facility.  Relocation for this position cannot be supported and qualified candidates must have authorization to work in the USA without support.


What is the job about? 

 

  • Provide technical assistance to Customers regarding the product sizing, applications, system solutions, accessories, installations, prices, etc. assuring the functionality of the solution in practice.
  • Identify and implement value-added services and enhance customer relationship.
  • Support sales teams by handling tenders and projects, include providing dimension, specifications, calculations, time of delivery, operation, and maintenance issues, etc.
  • Identify business opportunities and handover to external sales.
  • Provide guidance and training to the CSSC Back Office teams / Application Engineers.
  • Support with ad hoc tasks defined by leadership.
  • In cases act as a deputy in a local team setting as defined leadership

 

What do you need to apply? 

 

Qualified candidates will possess a Bachelor’s degree in Engineering (mechanical or electrical preferred). Additionally have a minimum of 3-5 years of relevant experience.

 

  • Previous experience within Customer Services. Relevant administrative experience, organizational skills & accountability with the Customer.
  • Knowledge of business structure, products and key market needs to create a successful Customer centric experience.
  • Demonstrate working knowledge SAP (CRM/SD).
  • Familiarity with MS Office applications.
  • Fundamental Product and Application Knowledge – Interpret type keys, identify pumps vs spare parts, kits vs motors, identify where product is built (not essential).
  • Good communication and networking skills together with the ability to build strong and trusting relationships with both Internal and External Stakeholders.
  • Excellent written and spoken English.
  • Controls experience preferred.


If you would like to dig deeper into the Grundfos universe, please visit us on linkedin.com/company/grundfos or youtube.com/user/grundfos  
 
 We look forward to hearing from you. 
 

About Grundfos 
Grundfos is one of the world’s leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.

An inclusive team
If you like the look of this job and know you can bring your skills to contribute to our purpose, please apply. We need and welcome professional people from all corners – however you identify and whatever your background is.


Nearest Major Market: Houston