Are you passionate about delivering outstanding customer experiences and ready to use your German language skills to support customers across one of the world's leading water technology companies? Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people.

As our new Customer Support Specialist - German Speaking, you will be providing expert support to German-speaking customers, resolving technical and commercial inquiries while ensuring a seamless experience that strengthens long-term customer relationships. You'll be part of a diverse, supportive and inclusive culture that celebrates our differences and puts people first by fostering growth, well-being, and a sense of belonging.

What you will be doing

As a key part of the Customer Support team, you'll create impact by delivering responsive, high-quality support that helps customers get the most from Grundfos solutions and drives satisfaction across key German-speaking markets.

Your main responsibilities include:

· Handle inbound customer inquiries via phone, email and chats in German providing timely and accurate responses

· Create technical and commercial offers

· Troubleshoot product and service-related issues by collaborating with internal teams including sales, logistics, and technical support

· Be the first resolution point for customer orders, returns and complaints in SAP or relevant CRM systems

· Distribute complex inquiries for further handling to Back Office, order management and complaint handling department

· Identify opportunities to improve customer experience and proactively suggest process enhancements

· Maintain accurate records of customer interactions and ensure follow-up on open cases to meet service level targets

What makes you a great fit

Above all, you are a customer-focused communicator with fluent German, strong problem-solving skills, and a genuine drive to help people find the right solutions. We would also imagine that you have:

· Fluent in German (C1 or native level) and proficient in English

· Experience in customer support, order management, service or similar roles

· Experience working with CRM or ERP systems (e.g., SAP, Salesforce)

· Strong communication and interpersonal skills with a solution-oriented mindset

It is a plus if you are also:

· Experience in a technical or industrial B2B environment, ideally within pumps, HVAC, or water technology

· Familiarity with Grundfos products or similar engineered product portfolios

· Additional European language skills are a plus

Why you will love working here

· Annual bonuses;

· Private medical assurance;

· Hybrid working policy with organized transportation to work or compensation for fuel costs;

· Within the company we have provided a meal within the canteen, and it is covered by Grundfos;

· A gym that can be used before and after working hours as well as other sports activities like football, table football, basketball etc.;

· Discount of employee purchase of Grundfos products;

· Long-term career development with regular dialogue, as well as continuous learning and development opportunities.

We are inclusive! We are guided by our Our purpose and values | Grundfos and you’ll find that your fresh ideas will be welcomed and make a difference in everything from local to large-scale global projects. You’ll encounter colleagues from all over the world both as part of your daily work, supporting and all the while broadening each other’s cultural horizons. Celebrating and valuing our differences helps us see possibilities where others can't. We therefore welcome and encourage applications from all abilities, experiences, and backgrounds.

Are you ready to unlock possibilities at Grundfos? Apply today!

To get to know us better, follow us on LinkedIn or visit grundfos.com