CSSC Front Line Representative

Looking for a position that encompasses providing exceptional customer service, order management, and digital tool support? Look no further than Grundfos! At Grundfos, we are driven by a powerful purpose: to pioneer solutions to the world’s water and climate challenges and improve the quality of life for people. As an employee in our Customer Service and Support Center, you will play an integral role in supporting our customers and ensuring their satisfaction with our products.

What is the job about?             

As a CSSC Lead Front Line Representative, primary responsibility is to contribute to a thriving sales team whilst delivering world class customer services through various customer channels i.e. telephone, E-mail, live chat etc. Provide first Customer contact resolution on inquiries which can resolve shortly and decide on the further processing of business transactions based on defined processes. Provide timely and effective response, advice and order entry related to customer and sales team.

This role reports to the CSSC Front Line Manager and is based in Bratislava, Slovakia.

Your main responsibilities:

• Commercial advice on Customer inquiries which the employee can resolve within about 20 minutes, by email, telephone, live chat etc. within the DACH region (German Speaking).
• Create tickets, e.g., RFI (request for information), RFQ (request for quotation) RFC (request for complaints) and RFO (request for order), for own processing or for forwarding to the back office.
• Ensure professional order handling from order entry to delivery creation, in alignment and interaction with External Sales, Finance, and the Supply Chain in SAP.
• Provide standard pricing and delivery information.
• Create simple quotations of standard products according to customer demand.
• Promote digital tools towards customers using templates (GPC, My Grundfos, Extranet, etc.).

Your background:

We imagine that you have: 

• At least a high school education in administrative or technical field.
• Previous experience within Customer Services. Relevant administrative experience, organizational skills & accountability with the Customer.
• Demonstrate working knowledge of SAP & CRM Tools (CRM/SD).
• Good communication and networking skills together with the ability to build genuine and trusting relationships with both Internal and External Stakeholders.
• German language at a communicative level (employee will be in daily contact with German speaking Customers).
• At least intermediate in oral and written English.

What’s in it for you?

Whether it’s developing leadership skills or advancing your expertise even further, we’ll support you with continuous learning and development opportunities, to help discuss and steer your long-term Grundfos career path. You’ll be welcomed from day one into an inclusive, trusting environment guided by six core values.

In addition, your day-to-day benefits include:

• If you’ll be working from your home office, we’ll make sure you are well equipped with a good workstation. However, you are always welcome to our offices where you can engage, learn, and have fun with colleagues.
• On top of it, flexible working hours and up to 3 days’ additional paid leave for volunteering of your choice
• Annual bonuses, health insurance, parental support, internal well-being consultants and programmes
• Access to the modern Grundfos Academy to pursue further both personal and professional development.
• Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly.

Do you want to learn more?

If this job sounds appealing, please send your resume and cover letter by clicking “Apply”.

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We look forward to hearing from you.