IT Service Engagement Consultant

Application Deadline:  As soon as possible

Bjerringbro, DK, 8850

Contract Type:  Full-Time
Working Hours:  37
Employment Type:  Regular

Do you have knowledge and interest in different kinds of software? And are you ready to join a great IT team in a global sustainable organization supporting onboarding and offboarding of new software and license management?

Become a part of a global IT organization
Grundfos is one of the largest Danish companies, famous for its market leader pump manufacturing activities worldwide. We contribute to global sustainability by pioneering water technologies that improve quality of life for people and care for the planet. 

Grundfos have a global IT Organization which among many areas, have a well-established CIO Office. In our HQ in Bjerringbro, we are looking for a Service Engagement Consultant to join our 21 persons global team, engaged in management support, administration, communication, operational excellence, contract and license management. The team members are currently located in Manila (PH), Shanghai (CN) and Bjerringbro (DK).  

What is the job about?
The Service Engagement Consultant is the liaison officer between Grundfos Business, Grundfos IT and relevant external suppliers in regards to onboarding of new software or offboarding of software being end-of-life. In addition, you shall ensure ongoing dispatching of license/contract related tickets in our ServiceNow system.

Your key responsibilities will be:

  • Software Board / SMEG
    • Provide software advisory on requests, as well as evaluate and verify justification for Non-standard Software requests with stakeholders for acceptance/rejection
    • Responsible for defining and describing the process and procedure to support Software Board activities
  • License Management
    • Responsible for continually updating the Solution Owner list and be the point of contact for managers and colleagues regarding software related inquiries
    • Daily validation on new requests coming in to License Management queue in ServiceNow and ensure dispatching of tickets
    • Monitor MS Office 365 licenses in collaboration with team, and assist with harvesting and optimization on Microsoft Office 365 licenses
  • Service Introduction
    • Ensure proper handover of all new software contracts from purchasing to operations and support in relevant teams (e.g. Contract, License, Security, User Experience and Service Desk)
    • On request, transfer software licenses from the business into ownership, operations and support in Grundfos IS
    • Handle/coordinate software end-of-life
    • Continually identifying Solution Owner/Responsible on software products
  • Other relevant tasks 

What do you need to apply?
We imagine, that you have a relevant education within IT combined with some years of relevant work experience. Most important, you have a broad knowledge and interest in different kinds of software. 

Moreover, you:

  • Have general IT knowledge, and are able to understand new software
  • Have good communication skills, and speak and write English fluently
  • Are able to collaborate with stakeholders across functions and levels
  • Have good experience and skills in Microsoft Office (Word, Excel, PowerPoint, Teams etc.)
  • Are good at coordinating and initiating actions, and are able to handle several tasks at same time
  • Have accountability and a focus on getting things done.

“We are looking for a team player with distinctive communication and collaboration skills. You are by nature a strong coordinator, who can prioritize, take decisions, initiate actions and involve the relevant stakeholders, which are needed to success in this role. In case you also have a broad knowledge or personal interest in all different kinds of software, then this will be advantageous”, says Senior Manager, Hans Ole Steensig. 

Additional information
If you have questions or want to know more about the position, please contact Senior Manager, Hans Ole Steensig at +45 24 98 47 47.  

If this job sounds appealing to you, please send your resume and cover letter today or as soon as possible. We will screen candidates on an ongoing basis and we expect interviews to be held end of August.  

We look forward to hearing from you. 

If you want to dig deeper into the Grundfos universe, please visit us on LinkedIn or our YouTube channel.



About Grundfos 
Grundfos is one of the world’s leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.

An inclusive team
If you like the look of this job and know you can bring your skills to contribute to our purpose, please apply. We need and welcome professional people from all corners – however you identify and whatever your background is.