We're seeking a Customer Journey Intern for the fall semester of 2025. You'll assist in mapping and enhancing customer experiences, analyze interactions, identify pain points, and collaborate with teams to improve satisfaction. If we find a match, there's potential to continue with a collaboration around your thesis. Ideal for someone passionate about customer-centric strategies and eager to learn in a dynamic environment. Are you ready to kick-start your career working with Customer Journey mapping in Grundfos?

This is your chance to work with some of the sharpest minds as you do an internship focusing on Customer Journey Mapping. You become part of the Digital and Customer Excellence team. Here, we are a wide variety of colleagues responsible for driving excellence around Processes, Platforms and Competencies in Grundfos – helping our customer to get their job done. As a part of our team, we guarantee a steep learning curve and we look forward to sharing our knowledge with you – and hear about your ideas.

What is the job about?

We believe that everyone in Grundfos has passion and potential – as well as the power to influence. This is the environment where you will do your internship. We imagine that you will work with mapping a the journey for a couple of our customer facing touchpoints together with different parts of Grundfos. You will also be enrolled in the work with our divisions around mapping journeys for our personas. 

More specifically, you will:

-    Map Customer Journeys: Analyze and document customer interactions across various touchpoints.
-    Identify Pain Points: Research and pinpoint areas where customers face challenges.
-    Collaborate with Teams: Work closely with marketing, sales, and support teams to enhance customer experiences.
-    Data Analysis: Collect and interpret data to understand customer behavior and trends.
-    Develop Recommendations: Propose actionable insights to improve customer satisfaction.
 

We expect the internship will start in August and ends in December. You will be working for 37 hours at our headquarters in Bjerringbro, but we are of course ready to schedule your working hours around exams and school work. There is a possibility of working from home on agreed days.

What do you need to apply?

-    You are studying at Bachelor or Masters level within a digital education as e.g. Digital Design, Information Architecture or Digital Concept Development and possess knowledge within customer centric design processes.
-    You show initiative and work proactively and independently on new assignments, as this will help you make the most of your time with us.
-    You have an international outlook and speak and write English fluently. 

Why Grundfos?

At Grundfos, we dare to do things that others cannot or dare not do. Our skills commit us to pioneer solutions to the world’s water and climate challenges and improve the quality of life for people. Joining us in your internship, you too can drive this change while improving both your skills and resume. You become part of one big powerful team in an inspiring, learning environment - an opportunity you do not want to miss. 

Additional information

If you have any questions, please do not hesitate to contact Global Customer Journey Manager, Cecilie Kobbelgaard at +45 44126048. 

If this sounds appealing to you, please send your resume and cover letter today and no later than 16th of March by clicking on the link “Apply for this job”. We encourage you to send your application as soon as possible.

We look forward to hearing from you.