Join Grundfos as a Business Process Consultant

Are you passionate about driving transformation and enabling excellence in service management? Grundfos is seeking a dynamic and structured Business Process Consultant to help shape the future of customer service across our global organization.

About the Role

As a Business Process Consultant, you’ll play a pivotal role in developing capabilities at the regional and local level by:

• Leading tool implementations and process changes in local service organizations
• Driving change management activities to ensure successful adoption
• Supporting the development and rollout of our Process Excellence framework

Your primary mission until 2027 will be to implement a new service management system as part of our ambitious Re-imagine Customer Service project.

Key Responsibilities

• Plan and execute implementations and change management activities across local companies, aligning with regional and company service managers, super users, and colleagues in Systems & Tools and IT
• Conduct project communication and collaborate with local management to ensure cultural aspects are considered in implementation planning
• Evaluate system configurations to meet local commercial and legal requirements, based on project principles
• Facilitate Site Readiness Test (SRT) with local super users
• Lead local tool implementations, including training, issue resolution, and hyper-care support
• Serve as the point of contact for system usage and process excellence inquiries
• Maintain training materials, test cases, and process documentation
• Travel: Approx. 50 days/year (regional and overseas)

Success in this role means maintaining a clear and structured overview of planning activities, executing smooth implementations, and being recognized as a trusted advisor by end-users and stakeholders who regularly seek your input and guidance.

What You Bring

You are a proactive and structured professional with a passion for enabling change and driving excellence. You thrive in cross-functional environments and are motivated by both technical challenges and human dynamics. Your ability to communicate clearly and influence others makes you a natural partner across the organization. You take pride in delivering high-quality work and following through on commitments to the satisfaction of all involved.

Key qualifications include:

• Strong drive and personality, with the confidence to take responsibility and make decisions
• High standards for performance, execution, and follow-up on delegated tasks
• Curiosity—both in understanding system components and the people who use them
• Ability to interact with, motivate, and influence stakeholders in a collaborative and solution-oriented way
• Experience from a service-oriented business, ideally similar to Grundfos
• Solid process knowledge and hands-on experience with improvement initiatives
• Background as a Project Manager or Business Consultant
• Cross-cultural awareness and experience working in diverse, international environments
• Preferably experience with Service Management Systems, especially SAP CS
• Preferably a Master-level education in IT or Finance

Why Grundfos?

Grundfos is a global leader in advanced pump solutions and water technology. We’re committed to sustainability, innovation, and empowering our people to make a real impact. Join us and be part of a purpose-driven company that’s reimagining customer service for a better future.

Make a real impact—every project, every day If this job sounds appealing to you, please send your resume and cover letter today and as soon as possible by clicking on “Apply”. As we are very keen on getting the right candidates onboard as soon as possible interviews will be held on an ongoing basis.