What is the job about?

Apply technical and customers insights to identify, sell and provide customers with highly value-adding service and after-sales solutions.
Work closely with sales colleagues to ensure a positive customer experience.         

Main responsibilities:

• Listen to customers and identify how Grundfos value proposition supports their business needs.
• Proactively identify new sales leads and drive the service sales process for specific customers, markets, products, or industry and achieve agreed targets.
• Keep updated on market trends and competition.
• Select service products, prepare and present quotations.
• Negotiate pricing on standard projects.
• Follow up on sales from quotation to getting the order.
• Plan and register all activities. Handover clean orders to Service Team / coordinators to execute the order.
• Follow up on renewal of contracts.
• Ensure regular meetings with customer.
• Ensure customer satisfaction.
• Collaborate with ASCs, ASPs, Sales & Service team for Aftermarket sales offerings.
• Arrange health check activities with key accounts.
• Work closely with sales colleagues to ensure a positive customer experience.
• Work closely with Service Specialists on on-site troubleshooting and assist with training when necessary.
• Carry out risk assessment before on-site visits. Generate leads for Service Sales Offerings.
• Be responsible, customer centric, effective and ethical in every approach.

Your Background:

• Master’s Degree, bachelor’s degree with or equivalent work experience
• Experience driving developed processes within the service environment.
• Ability to lead processes or projects.
• Ability to lead a business process within the service environment.
• Most likely to have 8+ years of relevant work experience before entering level besides formal education.
• Solid knowledge of the plans, processes, and activities within the functional area in the service environment.
• Strong ability influence others.
• Possess a great understanding of the relevant systems, local laws and regulations where applicable, for the service environment.

Do you want to learn more?

This position is based in Bangalore. If this sounds appealing to you, please upload your CV/resume and cover letter today via our Careers portal.

If you want to dig deeper into the Grundfos universe, please visit us on LinkedIn or YouTube and to get to know some of your future colleagues and why they appreciate working at Grundfos, check out Meet our people.

We look forward to hearing from you.