Are you passionate about solving complex pump and system challenges while delivering exceptional after-sales service to customers? Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people.

As our new Service Engineer, you will be providing hands-on technical after-sales service across pumps and pumping systems, troubleshooting issues, and delivering practical solutions that keep our customers' operations running smoothly. You'll be part of a diverse, supportive and inclusive culture that celebrates our differences and puts people first by fostering growth, well-being, and a sense of belonging.

What you will be doing

As a key part of the Service team, you'll create impact by Delivering rapid, expert technical support that strengthens customer trust and drives continuous improvement across our service operations in Vietnam.

Your main responsibilities include:

• Troubleshoot pumps and pumping systems, providing practical technical solutions and assistance to customers and business partners.
• Deliver basic technical after-sales service and maintain service programs for products, service centres, and partners.
•  Analyze failure data and report findings to support corrective action activities
• Provide input for field service and troubleshooting requirements for national and international service issues.
• Participate in product introduction and quality teams to ensure service readiness
• Contribute to and deliver results that achieve incentive KPIs, COTs, and other key performance indicators

What makes you a great fit

Above all, you are a technically skilled and customer-focused professional with strong electrical or mechanical engineering knowledge, a hands-on approach to service, and the ability to respond quickly with effective solutions. We would also imagine that you have:

• Bachelor's or Master's degree in electrical or mechanical engineering, or equivalent work experience.
• 3-5 years of work experience in pump systems, industrial service, or a comparable technical environment.
• Solid knowledge of service processes, troubleshooting methodology, and field service operations.
• Good command of English in verbal, reading, and writing

It is a plus if you are also:

• Experience with pumping systems or rotating equipment in an after-sales or field service capacity
• Strong ability to influence others and collaborate across sales, service, and customer support teams
• Demonstrated accountability, customer centricity, and results-driven mindset

Why you will love working here

We care! Day to day, you can look forward to:

• A working environment built around your needs, with flexible hours, home working opportunities and parental support.
• Annual bonuses, health insurance and a strong focus on well-being activities.
• Three days' additional paid leave for volunteering in your community.
• Access to on-demand training and learning sessions and carefully structured programmes to pursue personal and professional development opportunities.

We are inclusive! Celebrating and valuing our differences helps us see possibilities where others can't. We therefore welcome and encourage applications from all abilities, experiences, and backgrounds.

Are you ready to unlock possibilities at Grundfos? Apply today!

To get to know us better, follow us on LinkedIn or visit grundfos.com