Are you passionate about being the first point of contact for customers and turning every interaction into a positive experience? Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people.

As our new Customer Sales & Support Center Representative, you will be serving as the vital first touchpoint for customers, resolving inquiries, processing orders, and identifying business opportunities while collaborating closely with sales teams to deliver an exceptional customer experience. You'll be part of a diverse, supportive and inclusive culture that celebrates our differences and puts people first by fostering growth, well-being, and a sense of belonging.

Relocation for this position cannot be supported and qualified candidates must have authorization to work in the Monterrey metropolitan area, México, without support.

What you will be doing

As a key part of the Customer Sales & Support Center team, you'll create impact by delivering outstanding front-line customer support that strengthens relationships and drives business growth across the Grundfos portfolio.

Your main responsibilities include:

• Provide first-contact resolution on customer inquiries via phone and email, including quotations, technical advice, pricing, delivery information, and order entry support.
• Create and manage tickets to document resolutions or route to relevant teams for follow-up within service level agreements.
• Process and manage customer orders in SAP, including order changes, cancellations, shipping adjustments, and resolving missing order data with internal stakeholders.
• Identify and hand over business opportunities to sales teams while promoting Grundfos digital tools.
• Maintain accurate customer contact data in SAP CRM and record complaints and product return requests.
• Collaborate with Sales Engineers, Supply Chain, Finance, and Service teams to ensure seamless order fulfillment.

What makes you a great fit

Above all, you are a customer-focused communicator with strong organizational skills and the ability to juggle multiple interactions while maintaining attention to detail and a solutions-oriented mindset. We would also imagine that you have:

• 2-3+ years of customer service or relevant administrative experience.
• Associate's or Bachelor’s Degree.
• Working knowledge of SAP (CRM/SD) and proficiency in Microsoft Office.
• Excellent written, verbal, and telephone communication skills in English.

It is a plus if you also have:

• Familiarity with Grundfos products and applications (e.g., pumps, spare parts, motors, type keys).
• Knowledge of business structures, key market needs, and order fulfillment processes.
• Experience with change management and continuous process improvement initiatives.

Why you will love working here

We care! Day to day, you can look forward to:

• A working environment built around your needs with home working opportunities.
• Annual bonuses, health insurance and a strong focus on well-being activities.
• Three days' additional paid leave for volunteering in your community.
• Access to on-demand training and learning sessions and carefully structured programmes to pursue personal and professional development opportunities.

We are inclusive! Celebrating and valuing our differences helps us see possibilities where others can't. We therefore welcome and encourage applications from all abilities, experiences, and backgrounds.

Are you ready to unlock possibilities at Grundfos? Apply today!

To get to know us better, follow us on LinkedIn or visit grundfos.com