CSSC Application Engineer

Eager to contribute your technical knowledge in a team-focused back-office setting? Be a part of our organization's journey toward an inclusive environment where your ideas fuel progress for tomorrow!

What is the job about?

The Application Engineer will provide world-class customer service by delivering timely and effective technical advice. As an integral member of the team, you'll be responsible for providing technical quotations, information, advice, and assistance to maintain and improve our customer relationships.

This position reports directly to the CSSC Manager and will ideally operate daily from the Apodaca, N.L. facility. However, the role also has the option to be located in the following sites: Cota, Colombia; Quilicura, Chile; or Lurín, Perú. Please note that relocation for this position cannot be supported, and qualified candidates must have authorization to work in the listed countries without assistance.

Your main responsibilities:

• Assist Customers with product sizing, applications, system solutions, accessories, installations, prices, etc. to ensure practical functionality of the solution
• Collaborate with Customers and follow up within set SLA to deliver top-notch Customer service
• Coordinate with suppliers to process special orders and inquiries
• Support sales teams with project and tender handling, including specification calculations, time of delivery, operation, and maintenance
• Identify new business opportunities and collaborate with external sales
• Maintain customer master data for their portfolio of customers
• Communicate and collaborate with product segment experts or other suppliers for local problem solving

Your background:

We imagine that you have: 

• Associate's or Bachelor's degree in Engineering
• Minimum of 4 years' experience in a related field
• Previous experience within customer service, including relevant administrative experience, organizational skills, and customer accountability
• Customer-centric experience
• Familiarity with MS Office applications
• Fundamental product and application knowledge, including the ability to interpret type keys, identify pumps vs spare parts and kits vs motors, and identify where the product is built (though this is not essential)
• Good communication and networking skills, as well as the ability to build positive and trusting relationships with both internal and external stakeholders
• Excellent written and spoken English
   

What’s in it for you?

Whether it’s developing leadership skills or advancing your expertise even further, we’ll support you with continuous learning and development opportunities, to help discuss and steer your long-term Grundfos career path. You’ll be welcomed from day one into an inclusive, trusting environment guided by six core values.

In addition, your day-to-day benefits include:

• If you’ll be working from your home office, we’ll make sure you are well equipped with a good workstation. However, you are always welcome to our offices where you can engage, learn, and have fun with colleagues
• On top of it, flexible working hours and up to 3 days’ additional paid leave for volunteering of your choice
• Annual bonuses, health insurance, parental support, internal well-being consultants and programmes
• Access to the modern Grundfos Academy to pursue further both personal and professional development
• Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly

Do you want to learn more?

If this job sounds appealing, please send your resume by clicking “Apply”.

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We look forward to hearing from you.