As a Back Office Engineer your function is contribute to a thriving CSSC Back Office team by understanding customer needs, providing technical quotation, information, advice, and assistance regarding Grundfos´ products and services to incoming inquiries from our customers through various Customer channels i.e., telephone, E-mail, live chat.

You will have 2 days home office work per week

What is the job about? 

·       Provide technical assistance to Customers regarding the product sizing, applications, system solutions, accessories, installations, prices, etc. to assure the functionality of the solution in practice.

·       Follow up on Customer interactions within set Service Level Agreements (SLA).

·       Support sales teams by handling tenders and projects, include providing dimension, specifications, calculations, time of delivery, operation, and maintenance issues, etc.

·       Identify business opportunities and handover to external sales.

·       Ensure customer master data is updated on portfolio of customers under their responsibility.

·       Assist technical training for Front Line staff.

What do you need to apply?

·       Mechanical, hydraulic, electrotechnical, thermomechanical engineering degree or equivalent work experience

·       Previous experience within Customer Services preference

·       Organizational skills & accountability

·       Familiarity with MS Office applications.

·       Good communication and networking skills together with the ability to build strong and trusting relationships with both Internal and External Stakeholders.

·       Written and spoken English.  

If you would like to dig deeper into the Grundfos universe, please visit us on linkedin.com/company/grundfos or youtube.com/user/grundfos

We look forward to hearing from you.