As a Back Office Engineer, Actively contribute to an efficient and productive internal sales team by providing entry level technical advice and quotations to the incoming enquiries. Whilst delivering excellent customer service, apply established procedures to provide technical quotations, information, advice, and assistance. Provide knowledge of products, applications and services before, during, and after a transaction to maintain and improve our customer experience.

What is the job about? 

• Provide technical assistance to customers regarding the product sizing, applications, system solutions, accessories, installations, prices, etc. assuring the functionality of the solution in practice.
• Creating excellent quotations that maximise the opportunity for Grundfos to win the order and meet customer expectations.
• Manage your time and prioritise enquiries to ensure the best outcome for Grundfos and customers.
• Work closely with product management, supply chain and operations to ensure an efficient process.
• Support sales teams by handling enquires and tenders to include providing dimension, specifications, calculations, time of delivery, operation, and maintenance issues, etc.
• Identify new business opportunities and share any potential with a nominated colleague(s).
• Ensure customer contact and account data is updated in CRM.
• Communicate, collaborate, and provide support with the respective product segment or other suppliers, where local problem solving is not available.
• Contact customer to follow up on quotations.
• Promote digital tools towards customers (Chat, GPC, MyGrundfos, Extranet, etc).
• Ensure all KPI are reviewed to help guide personal development, recognize achievements, and identify opportunities for continuous improvement.
• Follow up on pre-defined customer interactions with set SLA.
• Follow all local guidance in relation to quality, environmental, sustainability, health and safety.
• Complete all mandatory training and certifications part of your Learning Journey

What do you need to apply?

• Official qualifications or apprenticeship within an industry relevant sector, such as engineering or hydraulics. Alternatively, relevant work experience.
• Good experience within customer services. Relevant administrative experience, organizational skills & accountability with the customer, ideally within a relevant business sector
• Entry level knowledge of business structure, products and key market needs to create a successful customer centric experience.
• Entry level knowledge of SAP (CRM/SD).
• Good knowledge and experience with MS Office applications.
• Good communication and networking skills together with the ability to build strong and trusting relationship with both Internal and External Stakeholders.

• Current with relevant technology and trends and applications.

• Good written and spoken English.

If you would like to dig deeper into the Grundfos universe, please visit us on linkedin.com/company/grundfos or youtube.com/user/grundfos

We look forward to hearing from you.