As a Back Office Engineer you will contribute to a thriving Customer Service Back Office team by providing timely and effective technical advice to the incoming inquiries. Provide technically advanced support by delivering world class Customer Service by applying established procedures and guidelines to provide technical quotation, information, advice, and assistance regarding Grundfos´ products and services before, during, and after a transaction to maintain and improve the organization´s Customer relationship. 

What is the job about? 

• Provide technical assistance to Customers regarding the product sizing, applications, system solutions, accessories, installations, prices, etc. assuring the functionality of the solution in practice.
• Follow up on Customer interactions within set SLA.
• Process special inquiries in coordination with the suppliers.
• Support sales teams by handling tenders and projects, including providing dimension, specifications, calculations, time of delivery, operation and maintenance issues, etc.
• Identify business opportunities and handover to external sales
• Communicate, collaborate, and provide support with the respective product segment or other suppliers, where local problem solving is not available.
• Act for implementation of the Quality Policy, Environment, and Security of Work to achieve the proposed targets.
• Support with ad hoc tasks defined by leadership. 

What do you need to apply?

• Associate or bachelor’s Degree or equivalent work

• Office applications.
• Good communication and networking skills together with the ability to build strong and trusting relationships with both Internal and External Stakeholders.
• written and spoken English.

If you would like to dig deeper into the Grundfos universe, please visit us on linkedin.com/company/grundfos or youtube.com/user/grundfos

We look forward to hearing from you.